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How will artificial intelligence influence online gambling? (2021 update)

Mar 10, 2021 Artyom Ustinov
Gambling has gone a long way from 2300 BC, when first games of chance were played in China, to present times, when we can easily play Slots, Roulette, Baccarat, Fortune Wheel, Poker, Dice and many other games on portable devices. The gambling industry has proved to rapidly adapt to emerging trends of the consumer world.This is why it comes as no surprise that such an innovative trend as artificial intelligence will impact this sphere. In what ways will it happen?

Collection and analysis of data

No one would object that we leave sufficient amount of data in our everyday lives. The information about websites we visit, advertisements we react to, purchases we make, posts we post in social networks and much more things tell the marketers a lot about our consuming potential. This is why data collection and analysis have become crucial in optimising marketing performance. It is illustrated by the fact that the last year’s worth of the global data market was $49 billion. Furthermore, it is expected that by the end of 2027, that number will reach $103 billion. It is expected that this year the number will increase two times. In the gambling industry, data is the same crucial. Gambling companies invest money and efforts in data collection and analysis, since this industry is closely connected to statistical probability. If casino operators and software developers are informed about the needs of their potential clients, it is a huge advantage for them. Human brain cannot beat a computer in calculating. In fact, we are overloaded with information we cannot analyse. Therefore, artificial intelligence software can become a perfect help in analysing consumer habits and predicting what products will be interesting for them in future.

artificial intelligence

More accurate probability

Another aspect where artificial intelligence can bring benefit to the gambling industry is creating odds. With skilful experts analysing data collected by artificial intelligence software, online casino operators can provide players with highly realistic odds. Needs to be said that not only operators can use artificial intelligence engines. There are services that can be used by players. For instance, Sharkscope analyses online poker data and provides statistics, so that players could win more often and larger sums.

Beware of bots

A coin has two sides, though. Not only useful help can AI bring: bots have already learned how to win a real person. This became possible due to artificial intelligence software have learned now to continually adapt to their human opponents. Not far to seek, in January 2017, the artificial intelligence program “Libratus” created by a Carnegie Mellon University professor and his PhD student managed to beat famous poker players Jimmy Chou, Daniel McAuley, and Dong Kim. In case bots are used solely to beat human players, it harms the gambling industry, influencing prices and interest of players.

Cure for addiction

Much of controversy about gambling relates to the issue of addiction. With the development of AI, the situation can improve considerably. For instance, the software BetBuddy, can identify a player who is inclined to addiction and prevent negative consequences before the problem becomes too serious. Solving this issue will impact the whole industry in a positive way.

Covering larger audience

According to the Gambling Commission’s report of February 2017, the most common age framework of people participating in gambling activities is 35-64 years. With the expansion of such kind of artificial intelligence as virtual reality, this framework can include younger age, since younger generations have more interest in the digital and VR in particular. It has been found that the younger the person is, the more he or she prefers playing online over playing offline. Therefore, it is more likely that younger people will spend time on gambling. The invention and constant development of artificial intelligence have large potential in the gambling industry. The existing inventions are already shaping it, and future inventions will surely continue bringing changes.

Better Customer Service

Most casinos have already implemented various types of chatbots as their customer service representatives, and they have not done a great job so far. All players can immediately spot the difference between a real-life representative and a chatbot, causing great frustration. However, with the use of artificial intelligence, the chatbots are becoming more advanced and equipped with the tools that help them analyse players’ requests faster. With AI, the answers to players’ inquiries will be more personalised and relevant to the situation at hand, so even if your ticket is passed to a real-life agent, that agent will know exactly what you need and help you solve your predicament faster.

2021 Update

Artificial intelligence has been around the iGaming industry for some time, and the positive effects on the entire playing experience is undeniable. In 2021, the use of AI in online gambling is going to go beyond the improvements in customer service, data analysis, and fighting addiction. An AI-powered game-creativity platform Ludo AI is the first one of its kind in existence and it allows game developers access to the world’s first ideation tool. The platform uses data from millions of games and complex machine learning to come up with innovative game concepts, images, and characters that the game developers can work on and develop unique casino games. With a simple keyword search, Ludo AI will be able to produce a concept immediately. This brings more agility in the game creation process and allows developers to build games players will love to play, while saving them money and time.
Artyom Ustinov

Artyom is Head of White Label & Turnkey Solutions and has been working in complex B2B/B2C sales, as well as business development and management consulting in iGaming for more than 18 years.

Together with the Key Account Management Team, he has helped over 100 start-ups and experienced gaming companies to launch their projects with SoftGamings.

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