FAQ

General

When was SoftGamings founded?
SoftGamings was founded in Latvia in 2007 by a group of IT professionals and gaming enthusiasts that turned SoftGamings into a leader in the iGaming industry and one of the most prominent casino business developers.

Where are SoftGamings’s offices located and how many employees are there?
The headquarters of SoftGamings is located in Riga, Latvia, but SoftGamings also has offices in Malta and Cyprus. Currently, there are over 250 employees working in these offices and developing top casino solutions for your casino enterprise.

What services does SoftGamings provide?
SoftGamings provides a variety of casino platform solutions and a range of products you can integrate individually or in bundles. Some of the services SoftGamings offers are casino games integration, BonusSystem Standalone, Slot Bundle, Live Casino Bundle, Sports Betting Platform, payment systems (including cryptocurrencies), licensing, hosting, promotions, and SEO services.

What casino solutions does SoftGamings offer?
There are four types of casino solutions clients can choose from white-label, Bitcoin casino, turnkey casino, and self-service. All casino platforms are equipped with necessary tools for running a successful casino operation, such as the integration of games, payment and security features, customisable loyalty and bonus systems, and many other features that differ depending on the solution chosen.

Software and Platforms

How many software providers and games are featured on SoftGamings’s casino platforms?
SoftGamings cooperates with more than 100 leading software providers in the industry, including big names such as Evolution Gaming, NetEnt, BetSoft, QuickSpin, Microgaming, and many others. There are over 3,000 different casino games, such as slots, table games, live casino games and others casino operators can choose from.

Are SoftGamings’s casino solutions available for mobile devices?
SoftGamings offers cross-platform and user-friendly solutions available for all kinds of desktop and mobile devices, regardless of their operating systems. All solutions perform exceedingly well on Android, iOS, Windows, or any other system. Most software providers we offer develop games in HTML5 technology, which allows for seamless performance on mobile devices, including smartphones and tablets.

Should I choose white-label//turnkey/self-service/Bitcoin casino?
The white-label solution is directed towards those operators who want to have a fast and cost-effective solution with basic features needed for successful casino operation. Turnkey solutions are a perfect fit for those interested in a more advanced and licensed solution with tailor-made design and options.The self-service platform is the best choice for those who wish to develop their own platforms based on the foundation laid out by SoftGamings. The Bitcoin platform is meant for those operators who want to tap into various cryptocurrency iGaming options.

How long does it take to launch an online casino?
The entire process depends on the choice of the casino platform. White-label solutions are usually completed in one to three months, while turnkey, self-service, and Bitcoin solutions take much longer. The length of the process also depends on the number of customisable features the client wants to include and the client’s personal preferences.

Are casino platforms multi-lingual and multi-currency?
All SoftGamings’s casino platforms are available in an unlimited number of languages, not just in English, German, Spanish, French, and other most popular languages seen in online casinos.

Moreover, SoftGamings has partnered up with more than 30 payment partners to offer over 100 payment methods, including e-wallets, cryptocurrencies credit/debit cards, prepaid cards, vouchers, bank transfers, online banking, and mobile banking. All these payment methods are available in multiple currencies, depending on the region you choose.

API Integration

Why should I choose SoftGamings’s API Integration?
With SoftGamings’s unified API integration, you will get slot and live casino bundles and other packages through a unified process which is far more cost-effective and time-saving than having to integrate each provider or bundle individually. Our customer managers will help you determine which software providers are the best ones for your target market and audience.

How long does SoftGamings’s API integration process last?
The entire procedure depends on the type of provider you want to integrate, due diligence processes, your IT team’s capabilities and availability, the number of games you want to integrate, and additional features you want to see in your online casino. The fastest turnaround time is 48 hours, but you need to contact our team for specific details and exact TAT.

Are demo games available?
SoftGamings offers demo games from our software providers and demo versions of casino platforms, services, and solutions. Reach out to our support team and get your demo invitation.

Licensing and Security

Are SoftGamings’s casino solutions licensed?
To run a successful online casino business, you need to have it licensed by a reputable gambling jurisdiction. SoftGamings’s casino solutions come with a choice of two licenses issued by Curacao eGaming and the Malta Gaming Authority.Our software providers are also licensed and regulated by leading organisations and testing laboratories, meaning you can offer them freely on the global gaming market.

Why should I get a license?
In order for casino operators to cooperate with software providers and payment institutions, their software needs to be licensed and regulated. Also, having a licensed software helps you build trust with your customers and let them know they are playing in a fair and secure environment.

Which license should I get?
The Curacao eGaming license is a low-cost license that allows you to run your business with no additional gambling tax and only 2% income tax for your gambling operation. It is suitable for all kinds of gambling. The Malta Gaming Authority license, on the other hand, is one of the world’s most important licenses that has four different classes and offers a bigger market reach, reliability, and more business opportunities.

What requirements should I meet to open an online casino?
You will have to meet several different requirements before launching an online casino. First, you’ll need to acquire a globally acclaimed gaming license, a registered gambling company with its address domain and bank accounts, payment gateways, and certified software providers. You can count on SoftGamings’s support every step of the way.

Are SoftGamings’s platforms secure?
All segments and features of SoftGamings’s platforms and services are protected by the latest encryption methods and top-notch security measures that keep sensitive information and transactions safe at all times. Our servers are protected by internal and external firewalls, DDoS, and other protection systems.

Who owns the software and player database?
SoftGamings is the sole owner of the casino software as its developer and distributor. The platform is maintained by our IT team and all updates and additions to the backend software are conducted by our developer team. The front-end part of the casino, casino’s name, and client database is the property of the platform operator.

Miscellaneous

Should I pay for a consultation?
Feel free to contact our customer support team for a free consultation. Our experienced team members will give you the best insight into what we can offer you and what can work best for your casino business.

What are the advantages of choosing SoftGamings as a partner?
Partnering up with SoftGamings means having a chance to use premier iGaming products and services to build a strong casino brand on the market. SoftGamings offers cost-effective and secure solutions with all the necessary licenses, rich gaming portfolios, numerous payment methods, and round-the-clock customer support.